1. Contact
Write to support@abracadabrax.app. We answer from Monday to Friday, usually within one business day. The service is operated by Abracadabrax.
2. What to include
- The email address of your Abracadabrax account.
- What you were doing (workspace, music studio or a ChatGPT app) and what happened instead.
- For a generation problem: the model, the time and, if you have it, the job id shown in your library.
- For a billing question: the date and amount of the charge.
3. Account and credits
Your plan, credit balance and invoices are in Billing. Every generation shows its credit cost before it starts; a generation that fails is refunded automatically. Password resets and sign-in issues: write to support with the account email.
4. ChatGPT apps
The Abracadabrax apps for ChatGPT (image and video, song maker) generate in the Abracadabrax account you connect with "Sign in". They use the credits of that account; plans and credits are managed on this site, never inside ChatGPT. To disconnect an app, remove it from your ChatGPT settings; to stop the linked access on our side, write to support and we revoke the tokens.
5. Policies
Terms of Service, Privacy Policy, Refund Policy and Cookie Policy.